Chill Entities Privacy Policy

Our commitment to your privacy

Effective date 25th May 2018

Introduction

The website www.chill.com.au, www.builtbychill.com.au and www.mobilecoolrooms.com.au are owned and operated by Chill Entities (“us”, “we”, “our”). Your privacy on the Internet is of the utmost importance to us. We want to make your experience online satisfying and safe.

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our websites, software, and services (“Services”).

Definitions

Chill Entities

Chill Entities refers to Chill (SYD) Pty Ltd. ABN 23 126 534 834 , Chill (VIC) Pty Ltd ATF Chill (VIC) Unit Trust ABN 20 108 521 954, Chill (WA) Pty Ltd ABN 61 613 709 505, Chill (QLD) Pty Ltd ATF Chill (QLD) Unit Trust ABN 17 945 933 006, Built By Chill Pty Ltd ABN 71 612 358 086

Personal Data

Personal data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies 

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, Chill Entities act as Data Controller for data that we collect on our behalf.

Data Processor (or Service Provider)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

For the purpose of this Privacy Policy, Chill Entities act as Data Processor for Customer Data

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

Information Collection

We collect several different types of information for various purposes to provide and improve our goods and services to you.

Personal Data

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, country, Cookies, Usage Data and other information about yourself or your business.

Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.

Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Use of Navigational Information

We use Navigational Information to operate and improve our websites and services provided to you. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Chill Entities.

Non-Personal Data

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

   •   We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a Chill Entities product is used so that we can better understand customer behaviour and improve our products and services.
•   We also may collect information regarding customer activities on our website, and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Usage Data

We may also collect information that your browser sends whenever you visit our websites. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), the pages of our websites that you visit, the time and date of your visit, the time spent on those pages, unique and other diagnostic data. We collect this information using platforms such as Hubspot and Google Analytics.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our websites and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our websites.

Examples of Cookies we use:

• We use Session Cookies to operate our website

• We use Preference Cookies to remember your preferences and various settings.

• We use Security Cookies for security purposes.

Use of Data

Chill Entities uses the collected data for various purposes:

• To provide and maintain our Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service if you choose to do so

• To provide customer support

• To gather analysis or valuable information so that we can improve our Service

• To monitor the usage of our Service

• To detect, prevent and address technical issues

• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Retention of Data

Chill Entities will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Chill Entities will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer all data, including Personal Data, to AWS Australia and process it there. In addition, some limited data is shared with other sub-processors and may be transferred to the United States as per the service providers details listed below. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Chill Entities will take all steps reasonably necessary to ensure that your data is treated

securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties may have limited access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

These service providers include the following:

 

Entity Name

Subprocessing Activities

Entity Country

Amazon Web Services, Inc.

Cloud-based Infrastructure Provider, Chill Entities is hosted at AWS Sydney, Australia

Australia

Apply Easy

Automated client credit application check. Owned and managed by Creditor Watch, a credit reporting agency that manages the credit files of all commercial businesses in Australia

Australia

Carton Cloud

Cloud-based infrastructure provider to manage transport and logistics accounts and jobs

Australia

Current Rental Management System

Cloud-based rental management system provider for inventory, client relationships and jobs pertaining to rental services

United Kingdom

Hubspot

Cloud-based inbound marketing & CRM provider, Chill Entities uses Hubspot to manage our sales and marketing efforts. If you have been reading our blog, signing up for white papers or using our contact forms, this information will be held in Hubspot.

United States

MailChimp

Cloud-based email marketing platform, if you opt-in for one of our mailing lists, these emails are processed by MailChimp.

United States

Xero

Cloud-based payment processor, finance, payments and creditors of Chill Entities Services are processed by Xero.

New Zealand

Workwave

Provides intuitive cloud-based field service & fleet management solutions that help organizations with a mobile workforce transform their business.

United States

Disclosure of Data

Business Transaction

If Chill Entities is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Chill Entities may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Chill Entities may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of Chill Entities 

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Chill Entities aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data by contacting us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

• To access and receive a copy of the Personal Data we hold about you

• To rectify any Personal Data held about you that is inaccurate

• To request the deletion of Personal Data held about you

You have the right to data portability for the information you provide to Chill Entities. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@chill.com.au or by post at the address below:

(To one of the Chill Entities)

Chill (SYD) Pty Ltd  |  Chill VIC Pty Ltd  |  Chill WA Pty Ltd  |  Chill (QLD) Pty Ltd  |  Built By Chill Pty Ltd

PO BOX 726

Balgowlah NSW 2093

Australia

 © Copyright Chill Entities | 2019 All Rights Reserved